HAPPINESS GUARANTEE
AUSTRALIAN RETURNS
We want you to be delighted with your purchase, but if for any reason you are not satisfied, we are happy to accept an exchange on all qualified items within 14 days of receiving your THEANIMALS™ order.
If your desired exchange item is sold out, we will happily issue a store credit for you.
All items must be returned undamaged, unaltered, unworn, and unused, with their original THEANIMALS™ labels and/ or tags in the original packaging. All orders containing promotions must abide by the promotion's policies and requirements.
The following items are not eligible to be exchanged:
- Gift Cards
- Sale items such as Black Friday
Please note: Items that have been purchased as part of a clearance sale and/or that have been marked as Final Sale may not be returned or exchanged.
THEANIMALS™ reserves the right to reject any returned product that does not comply with the above-stated return policy. Rejected items will be sent back to the original shipping address at the customer’s expense. In order to avoid this, please reach out to our friendly Customer Experience team to address any issues or concerns you have regarding the item(s) you wish to return. Email: returns@theanimals.studio
AUSTRALIAN EXCHANGES
We offer complimentary exchanges within Australia. Please note that we are only able to offer one exchange per order. If you are consistently experiencing sizing issues, please contact our Customer Experience team for assistance with a sizing recommendation. Email: info@theanimals.studio
Once it has been delivered, please allow 10-14 business days so our team may process your return package. Once the returned items have been inspected and approved, THEANIMALS™ will fulfill the requested exchange and a confirmation e-mail will be sent to you. If your requested exchange is not available, our Customer Experience team will communicate this via e-mail addressed to you in person.
INTERNATIONAL RETURNS
International customers are responsible for covering the cost of the return shipment and all related fees. THEANIMALS™ is unable to offer direct exchanges on international orders. We ask that you return the merchandise for a refund and place a new order for the preferred item(s) at your earliest convenience. We recommend utilising your preferred local shipping courier and ensuring all packages with a tracking number.
Please reach out to our Customer Experience team to inform us of your incoming return package, and if possible, please provide your tracking information for reference. Email returns@theanimals.studio
Please send your return to:
THEANIMALS
ATTN: RETURNS
49 Edgecliff Road
Woollahra NSW 2025
Australia
Once it has been delivered, please allow 2-5 business days so our team may process your return package. Once the returned items have been inspected and approved, THEANIMALS™ will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 2-4 business days of being issued. However, your financial institution may require additional time to process your refund.
Please note: Shipping fees and import duties/customs taxes, and foreign exchange conversions are non-refundable.